Shipping policy
Shipping Policy
At SolidARK, we work hard to get your order packed and shipped as quickly as possible.
Processing Times
All orders are processed within 1–5 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification once your order has shipped.
During high-volume periods, product launches, or holidays, processing times may be slightly delayed.
Domestic Shipping (Australia)
Shipping times within Australia vary depending on your location and the shipping method selected at checkout.
Estimated delivery times are typically between 2–10 business days after dispatch.
International Shipping
We currently ship to customers worldwide.
International shipping delivery times vary depending on the destination country, customs processing, and local postal services. Estimated delivery times generally range from 7–30 business days after dispatch.
Please note that delays caused by customs, carriers, or local delivery services are outside our control.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the size/weight of your order.
Any applicable taxes, customs duties, or import fees for international orders are the responsibility of the customer unless otherwise stated.
Order Tracking
Tracking information will be provided where available once your order has been shipped.
Please allow some time for tracking updates to appear after dispatch.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at:
We will work with the shipping carrier to help resolve the issue as quickly as possible.
Incorrect Address Information
Customers are responsible for providing accurate shipping information at checkout.
SolidARK is not responsible for delays, losses, or additional shipping charges caused by incorrect or incomplete address details.
Contact Us
If you have any questions regarding shipping, please contact us at: